Privacy Policy

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JAKOA (“we”) understands that the Privacy Policy is an important matter and takes your privacy seriously. In this regard, this part will provide further information on our privacy policy. We regularly update this policy and welcome any suggestions or questions related to the privacy policy of JAKOA Portal; it may be emailed to the or using the Public Complaints Management System (SISPAA) provided.

Describes how to handle self-identifying information collected when visitors are on the JAKOA Portal, and when you use the services provided. This policy also includes the handling of personally identifiable information that may be shared with other public agencies to assist in the provision of more effective and effective services.

The acquisition of identification information is done when you visit this portal, submit complaints on the Online Complaint System, another online service. Upon making a complaint, you may be required to complete personal information such as name, ID number, email address, date of birth, gender, zip code and others. Visitor’s information is automatically recorded on server logs through visitors’ browsers, including IP addresses and cookies. The information collecting and storing are done to acquire statistics on website access, which can facilitate effective and efficient service.

We will not disseminate visitors’ identification information to any party or public agency. We will share identification information to any party or public agency when;

a) Consent obtained

b) Required to do so by order of court or legal process; Or

c) JAKOA found that website visitors’ and users’ actions violated any and all additional usage guidelines, rules, conditions, and/or specific terms of service.

Cookies are small amounts of data sent to your browser from a website’s computer and stored on your computer’s hard disc. Each website may send its own cookies to your browser if your browser’s primary option allows it, but (to protect your privacy), your browser only allows a website to access cookies sent to you by the website, not cookies sent to you by other sites. JAKOA portal employs its own cookies for several purposes;

a)Access visitors’ information to provide a more suitable view and design of the website

b)Estimate and report total size of visitor and traffic

c)Conduct research to improve the content and services of the JAKOA Portal.

This website provides links to other websites. This privacy policy only applies to this website. It should be noted that the websites contained in the links may have different privacy policies and visitors are advised to read and understand the privacy policy of each website visited.


If this privacy policy is amended, it will be updated on this page. By reviewing this page on a regular basis, you will be kept up to date on the information collected, how it is used, and under what circumstances, if any, it is shared with third parties.